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Application Support Analyst

Position:                               Application Support Analyst

Contract:                                12 Month Contract

We are Topdeck, a name that's been around in the youth travel space since 1973. While a lot has changed in the past 40 years, we're still discovering new places to visit, finding and delivering unforgettable travel experiences, sharing the world and our taste for adventure with like-minded travelers. We are committed to Inspiring young people through life changing travel experiences.

What we’re looking for from our Application Support Analyst

Our London based team are recruiting for an Application Support Analyst covering our reservation system (Travel Studio). The main duties of this role are to ensure that issues and queries are logged, tracked and resolved with the assistance of system vendors.  They will test and analyze bug fixes and new features involving members of the wider business as required. The successful applicant will work within the Business Solutions Team reporting to the head of department.

We are keen to speak to any candidates with experience of supporting any reservation systems for tour groups.  A good understanding of the processes and features required for operation day to day is essential along with a logical mindset and good interpersonal skills. This is an exciting opportunity to join a small friendly team central to a growing organization and be part of their future success.

Key Responsibilities:

  • Understanding & analyzing the business process
  • Troubleshooting and logging issues on a ticketing system
  • Compile documentation for bug, enhancements and reports
  • Manage the weekly tickets logged within the business and with the supplier
  • Facilitate training one on one or a group training
  • Assist in supporting in-house teams during application development, testing &implementation
  • Work with 3rd parties on deploying the fixes in various environment, testing these fixes and then deploying them

Key Performance Indicators:

  • Attention to detail essential for planning, testing and trouble shooting.A natural ability to identify markers of future problems/risks.
  • Knowledge of a variety of methods and solutions to actively help, support and train users as quickly and efficiently as possible.
  • To be able to multi task and coordinate several responsibilities concurrently and competently
  • Effective communication with all departments

Skills and experience:

  • Excellent verbal, written and interpersonal communication skills.
  • High attention to detail and ability to resolve issues independently
  • Excellent planning, organization and decision-making skills
  • Understand and work with changing priorities
  • Proactive, receptive to new ideas and adaptable to change
  • Critical and analytical thinker who can quickly and systematically analyze the root cause of problems before taking corrective action
  • Ability to work effectively in a team and autonomously
  • A team player attitude, with the ability to work autonomously


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